Frequently Asked Questions

Arrival time: All guests should arrive at our ticket window (41 Harbor Drive, Northeast Harbor ME 04662) 30 minutes prior to their trip’s scheduled departure time to collect tickets and provide any outstanding payment.

What to bring: Guests are encouraged to bring an extra layer or two of clothing as it tends to be cooler and breezier on the water. Food and beverages are not provided on the boat but may be brought aboard by guests (yes, alcohol is permitted). Hiking shoes are not necessary, but comfortable shoes are advised for casual walking. Items such as small strollers or carriers for infants and small children may be brought aboard as space allows.

Pets: Friendly dogs are allowed if they remain leashed.

Where to go on arrival: Once at the town marina in Northeast Harbor guests should check in at the ticket booth located at the front of the visitor center (grey building next to the tennis courts).

Parking: Parking is free of charge and located around the tennis courts at the town marina. If in the rare circumstances that those lots are full, the ticket booth attendant can help provide further direction.

Food nearby: There are a number of restaurants located in Northeast Harbor that provide sit-down, or to-go options. Also, for quick food to grab and take aboard, the Colonel’s Deli or Pine Tree Market are located on Main Street and are good options (time allowing). Arriving ½ hour before departure does not provide sufficient time to order food and make it back to the boat comfortably, so plan accordingly. There are some options for small food items on Little Cranberry Island during the duration of our stop on those respective trips.

Reservations: Advance reservations are not required but are highly recommended, particularly during peak season.

Is seasickness a problem? No, we operate in some of the most protected waters in this area so seas are usually minimal.

Will we see whales or puffins? No, our cruise stays in calm and protected water and does not take you far enough out into open waters for these animals to be visible. However, we typically do see seals either basking on the ledges or frolicking in the water.

Weather and cancellation policy: In the event of questionable weather conditions, guests may call the ticket booth to check on tour operation. Generally, unless the captain determines that conditions would jeopardize the safety of our guests, our cruises will run assuming sufficient reservations. We reserve the right to cancel any trip and will do our best to provide ample notice to reserved guests.